Fiscal Leadership for Georgia

Escalations

The User Escalation Chart below outlines the escalation guidelines used to manage and control SAO's ticket resolution.

User Escalation Path Chart
Escalation Timeframes for Emergency and Other Tickets
First Point of Escalation SAO Customer
Service Center
Manager
Chief Information Officer State Accounting Officer
See Link:
SAO TeamWorks
Escalation Form
David Fields
404-463-6909
dfields@sao.ga.gov


Barbara Rosenke-Sweeney
404-651-7458
barbara.rosenke-sweeney@sao.ga.gov

Alan Skelton
404-656-2133
askelton@sao.ga.gov
2 Business Hours after the original contact with SAO 8 Business Hours after Ticket is reported 2 Business Days after
Ticket is reported
3 Business Days after Ticket is reported