A1. All vendor maintenance requests will be processed within 48 hours of receipt from the state agency submitting the form. Vendors can then access the supplier portal to view updates to the vendor file.
A2. All vendors are in unapproved status until the VMG reviews and approves any and all change requests including additions. Once VGM completes their verification process, the vendor status will become approved.
A3. To determine if your agency is configured to send ACH payments, please contact fiscal office within the agency. If the fiscal office needs assistance with the determination, please contact the State Accounting Office Customer Service Center at email@example.com.
A7. Agencies can review the vendor’s information in the vendor master file to see if the the description field on location 1 or general account is labeled “ACH PRIMARY.” It can also be found on the report in the “Vendor Maintenance/Conversion” section of the website.
A9. A specific purpose account is an account other than the primary account that is needed by the vendor. After conversion, a specific purpose account will not be assigned to location 1 and is labeled for the specific purpose of the account.
A11. Yes, but check the vendor spreadsheet to make sure only one location is ACH enabled. The spreadsheet can be found in the “Vendor Maintenance/Conversion” section of the website. If the vendor has more than one location with bank account information populated, please check with the vendor on what bank account to use.
A12. All agencies are strongly encouraged to use the standard form provided by SAO. Agencies are asked to transition to the new form by the end of the fiscal year, June 30, 2011. Agency suggestions for form enhancement are welcomed.