Internet Explorer Requirements
As we have previously communicated, State Accounting Office (SAO) supports the Internet Explorer 7 browser for the PeopleSoft application. If you are not using Internet Explorer 7 for the products supported and certified by the vendors (i.e.; Oracle/PeopleSoft), you may experience unpredictable results with the use of Internet Explorer 8 (IE8).
We have explored options to help reduce some of these challenges and have information attached as an aid for customers using IE8. This work around will work for some users and not for others. Please try the attached set of instructions for the IE8 browser if you are experiencing issues with eperformance or viewing paycheck data.
Click on the two job aids below for users who are using IE8 as their browser:
- Internet Explorer 8 Setting Compatibility View Job Aid
- Internet Explorer 8 (WIN) Clearing Cache and Cookies Job Aid
Note: If this does not correct the issue, the only alternative is to work with your Agency IT staff and revert back to IE7 which is the only supported browser with the current version.
Defining End User Workstation Hardware Requirements
The following end user workstation requirements are based on power user type operations such as intensive data-entry, navigating between many pages, and so on. Since these requirements stem from real-world scenarios, they are higher than the manufacturer’s minimum for a given web browser and operating system combination. However, PeopleSoft products will function on platforms meeting the manufacturer’s minimum requirements for a given web browser and operating system combination, but will not deliver the optimal user experience.
General end user workstation hardware requirements are as follows:
While additional memory is generally beneficial, 256 MB is the minimum recommended.
- 1 GHz Pentium or equivalent processor (Pentium 800 MHz minimum)
- VGA controller and display of 800x600 resolution or higher and High Color (16 bit) mode for the best display results.
For an optimal user experience, a power user should have a system with 1 GB RAM. A minimum of 512 MB RAM on the client is required for all power user applications. This assumes that a typical power user will run three browsers (two for transactions, one for process monitor). The browser instances use 15 MB of memory each. A self-service end user would only need minimum memory to run their operating system plus one instance of their web browser.
CPU speed affects HTML page rendering and refresh time. For an optimal user experience, all power users should have a 1 GHz Pentium or equivalent processor with a decent graphics adapter.
Screen Resolution Requirements:
Monitor display resolution should set to a minimum of 800x600. To enrich the power user’s experience, some PIA pages use a higher resolution, such as 1024x768.
Defining End User Workstation Software Requirements
Basic end user workstation software requirements are as follows:
- Recommended browsers are Internet Explorer 7 with windows XP service pack 3.
- Oracle recommends that PeopleSoft customers use Excel 2007 or higher