Customer Service Center

SAO Customer Service Center (CSC) Contact Information
Available Monday-Friday 8 a.m. - 5 p.m.

Call: 770-357-5555

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Additional Support:

Business Area	Contact
General SAO Inquiries	[email protected]
Finance Accounts Payable Accounts Receivable/Billing Adaptive Asset Management Banking & Settlement Budget Core Finance Grants Management Payroll Accounting Projects Purchasing	[email protected]
HCM Time tracking Absence management Payroll Worker profile updates	[email protected]
HCM Core* Human Resources Administration Benefits Compensation Recruiting Talent Management Learning Note: These business areas are supported by the Department of Administrative Services*	[email protected] Submit a question Live Chat
Security Security roles User access mapping, security group assignment errors and permission blocks Multifactor authentication (MFA) login issues Segregation of Duties (SoD) reviews and security audit exceptions	[email protected]
Travel Navigation and expense report creation Travel authorization workflows, mileage, and per diem tracking State travel policy validation, receipt attachments and compliance issues Manager approval routings and reimbursement status tracking	[email protected]
Training GA@WORK Training content	[email protected]
Supplier Supplier Portal registration and access help Vendor account profile modifications (W-9 updates, banking details) Supplier communication, feedback collection and portal troubleshooting External vendor invoice submission issues or payment inquiry routing	[email protected]
Procurement* GA@WORK Marketplace P-Card Note: These business areas are supported by the Department of Administrative Services*	[email protected] Submit a question Live Chat
Payroll Shared Services	[email protected]
GA@WORK Support Portal Access and navigation	[email protected]

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