October 14, 2026

Oct. GA@WORK Newsletter: Enhanced navigation included in GA@WORK update

GA@WORK Updates

Enhanced navigation included in GA@WORK update   

A@WORK releases take place twice a year and are designed to continuously improve the system’s functionality, usability, and overall user experience.  

The first GA@WORK release took place Sept. 19 and, by now, you may have noticed a few changes to the look and feel of the system. Below are some notable differences that have helped to enhance the system’s functionality and user experience. 

  1. The GA@WORK home button is now located in the navigation bar for easy access to the home page from any page
  2. Users can hover over a navigation category to preview and select items in one click
  3. ​Shortcuts can be saved with ease directly from the sidebar
  4. The navigation can be customized to fit your work style
  5. The items you use the most can be pinned to the top in the sidebar 

 Be sure to stay informed about upcoming releases and take advantage of new features and enhancements as they become available.   

 

NCN, Super Users prepare for GA@WORK User Community launch 

The transition to the new GA@WORK User Community is underway. Over the past 30 days, the NextGen Change Network and Super Users have been consolidated into a single monthly meeting to foster greater collaboration and alignment. This group will meet monthly leading up to the official launch of the GA@WORK User community in January 2027.  

The GA@WORK User Community will include agency Points of Contact, NextGen Change Network members, GA@WORK Super Users, as well as leaders from HR, Payroll, Security, Procurement, and Finance.  

The goal is to keep agencies informed of upcoming system enhancements, provide ongoing training and change management support and develop a community of users that shapes the future of GA@WORK.    

 

FMC conference attendees deep dive into GA@WORK 

The 2026 Fiscal Management Council Annual Training Conference took place in Savannah Sept. 20 - 23.

Hundreds of finance professionals from across the state gathered to learn the latest in finance and even heard an inspiring change management talk from Tyler Gillum, head coach of the Savannah Bananas baseball team!

The GA@WORK Team hosted several sessions providing insight and overviews of system functionality. GA@WORK presentations shared during the Conference are available on the GA@WORK Support Portal. Each presentation is available in the Managed Documents section of the related support area.  

Below is the list of presentations topics shared:

  • Accounts Payable
  • Budget/Adaptive Planning
  • Financial Core/General Ledger
  • Financial Reporting
  • Grants Management
  • Payroll Accounting
  • Payroll Processing
  • Requisition to Purchase Order
  • The State of GA@WORK
  • Travel & Expense
  • Supplier Liaison Management 
Images of attendees in conference rooms during FMC

 

Ticketing best practices for faster resolution   

 As we continue adapting to GA@WORK, questions and additional support may be required to help ensure work is completed efficiently and effectively. The DOAS and SAO Help Desks are available to answer questions, provide guidance, and escalate issues to the appropriate teams or individuals for further assistance. This is facilitated through a ticketing process. The level of detail provided when submitting a ticket impacts how efficiently a solution may be found.  

Below are best practices when submitting a ticket:

  1. Be clear in your description of the issue
  2. Outline the steps you have already taken. Reference job aids and/or “what-if” scenarios
  3. Include screenshots or error messages (if allowed)
  4. Include your agency’s name, module, and user impact (how many users, urgency, business impact).​
  5. Include your contact information in case follow-up is needed
  6. Submit one ticket per issue and retain your ticket number after submission for reference purposes

It is important to follow the established ticketing process and avoid circumventing it by contacting project team members directly. This ensures requests are properly documented, tracked and routed to the appropriate resources for timely resolution.

 

Training Updates

Register Now: Additional virtual Instructor-Led Trainings available 

Take advantage of the upcoming instructor-led training opportunities to expand your knowledge, strengthen your skills, and support your continued professional development.​  

For assistance with registration and to view the latest schedule, visit GA@WORK Learning in the GA@WORK system.  

Note: Look for communications from [email protected] ​for official GA@WORK Training notifications. If you don’t have access to receive messages from this mailbox, contact your agency’s Point of Contact.

 

GA@WORK Resources & Support 

New Quick Reference Guides and Tips simplify GA@WORK processes 

New Quick Reference Guides (QRGs) and Tips have been added to the Support Portal and GA@WORK Resource Library since mid-September. These resources are available to provide supplemental support for common processes in easily digestible formats.  

The latest QRGs can be found on the Support Portal by entering the keyword “Quick Reference Guide” in the search bar. The newly added tips are also located on the Support Portal as well as the GA@WORK Resource Library.    

Below is a list of the latest QRGs and Tips.  

QRGs:

  • Draws  
  • Schedule Allocation Pool  
  • How to Set Up Match Lines  
  • Schedule CR Invoices  
  • Pre-Settlement Reports  
  • Post-Settlement Reports  
  • Adjusting and Canceling a Supplier Customer Invoice from TeamWorks  
  • Canceling Check Payments  

Tips:

  • Period Close Dashboard  
  • Finance Reports
  • Release 2  
  • Absence Management Reports for Time and Absence Partners

 

 

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