Tips for working in GA@WORK 

Tips for working in GA@WORK 

Now that you’ve had time to explore GA@WORK, we want to enhance your experience with a few tips to keep you confident and maintain those GA@WORK muscles you’ve been building. Below are some helpful pointers, organized by category, to support you in navigating the system with confidence.

Also, please note the new Working in GA@WORK tile on the GA@WORK Resource Library. This space contains tips for working in the system, a quick summary of helpful tools and resources in GA@WORK. 

Approvals & Time Management

• View Your “My Tasks”

  • Review "My Tasks" each time you sign in to see transactions awaiting your approval. 
  • Remind employees to monitor their tasks daily and complete approvals promptly. 

• Time Reminder

  • Ensure hourly employees enter their time accurately and managers approve time worked in a timely manner.

• Delegation

  • Use delegation to make sure approvals don’t get delayed if you are a manager who will be unavailable for a set period of time.

Dive deeper into these Approvals and Time Management topics on the Working in GA@WORK page on the GA@WORK Resource Library.  

Access & Sign-in

• Sign-in Tips

  • Check personal email if the MFA code is delayed, as some codes may be routing there.
  • Remove and re-add a user in Active Directory if they experience SSO login issues.

• Support Portal Access

  • Remember that once someone is hired into GA@WORK (and have the applicable roles) there is an overnight run to get new users added to the GA@WORK Support Portal. Please allow at least one business day for the update to occur.

Help & Support 

• Finding Help

  • Check the GA@WORK Support Portal first for guidance on a particular subject. If help is still needed, attend Office Hours, and if still unresolved, submit a ticket. There is a search bar at the top of the landing page that can expedite the location of requested content.
  • Keep ticket numbers available when escalating issues for faster follow-up.

Check out the full Office Hours schedule on the Go-Live Support for Employees page on the GA@WORK Resource Library.  

Employee Self-Service

• Access historical W-2s (last 5 years), prior year performance evaluations and pay checks from Jan – June 2028 via your profile. Click “View Profile” > ”Personal” > Click “Documents” tab.
• Know that updating some personal information about employees must be approved by an HR Partner – that was by design for security purposes.
• Banking information - The “Account Nickname” and “Bank Name” under Payment Elections are optional information and can be edited by employees.
• View your forfeited leave through your profile, Click "View Profile" > "Absence" > At the top of the page, select "Forfeited Leave Balances."
• Search, before navigating through multiple windows, to locate tasks, reports and people using the GA@WORK Search feature in GA@WORK. 

For more Employee Self-Services tips, click the Using Employee Self-Service option on the Working in GA@WORK page on the GA@WORK Resource Library. This space contains tips for working in the system, a quick summary of helpful tools and resources in GA@WORK.